Refund & return
Thank you for shopping at kynglow.com. We value your business and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.
1. Return Window
- You have 30 days from the date of delivery to return an item.
- Items returned after this period cannot be accepted for a refund.
2. Eligibility Criteria
To qualify for a full return and refund, your item must meet these conditions:
- Unused and in the same condition you received it.
- In original packaging with all tags, seals, and labels intact.
- Accompanied by proof of purchase or the original order number.
3. Non-Returnable Items
Certain items cannot be returned due to hygiene, safety, or customization reasons:
- Final sale or clearance items.
- Opened personal care, cosmetics, or beauty products.
- Customized or personalized goods.
- Gift cards.
4. How to Initiate a Return
- Email us: Send a request to support@kynglow.com with your order number.
- Pack your items: Securely place the items back in their original packaging.
- Ship the package: Mail the package to the return address provided by our support team.
5. Return Shipping Costs
- Customer responsibility: Customers pay for return shipping fees.
- Non-refundable fees: Original shipping charges are non-refundable.
- Recommendation: Use a trackable shipping service for peace of mind. We cannot guarantee that we will receive your returned item.
6. Refunds Process
- Inspection: We inspect your item upon receipt.
- Notification: We will email you regarding approval or rejection.
- Processing: Approved refunds go automatically to your original payment method.
- Timeline: Banks usually process refunds within 5–10 business days.